Confidently Handle Emotional Conversations

at Work Without Becoming Everyone's Counsellor

A short, live, practical training to help you respond with compassion—while staying within your role.

A supportive woman sits beside a distressed young woman during a compassionate, informal conversation — representing incidental counselling in the workplace.

Have you ever had someone suddenly open up to you about something serious?

Grief, anxiety, trauma—and felt unsure what to do?

You want to be supportive, but you’re not a therapist. You don’t want to say the wrong thing. You don’t want to overstep. And you definitely don’t want to carry it home with you.

These moments are more common than we think. We often become incidental counsellors just by being someone people trust. But without clear skills and boundaries, it can leave both people feeling uncertain or overwhelmed.

Imagine feeling confident in those moments.

You know what to say and what not to say. You can hold space without trying to fix. You understand the limits of your role, and how to protect your own energy.

Most importantly, the other person feels seen, respected, and supported.

THE INCIDENTAL COUNSELLOR COURSE

A professional man and woman seated across from each other in a modern office lounge, engaged in a serious emotional conversation, surrounded by plants and soft natural light.

A 6-hour live, online workshop to help you:

  • Respond calmly and clearly in moments of emotional disclosure
  • Stay inside your role—no rescuing, fixing, or diagnosing
  • Recognise when and how to refer someone to professional help
  • Communicate boundaries with care and confidence
  • Reduce emotional burnout from taking on too much

Includes:

  • Live facilitation (via Zoom)
  • Downloadable workbook
  • Short companion videos
  • Certificate of Completion

What You’ll Learn (That No One Ever Taught You at Work)

  • Support someone without taking it all on
  • Avoid the most common 'helping' mistakes
  • Set clear emotional and time boundaries
  • Keep yourself well while being kind
  • Ask powerful questions that don't overwhelm
  • Know when it's time to escalate or refer
  • Stay professional but human

Tools You Can Use Immediately

ven If You’re Not in a ‘Helping’ Role

  • Real-world scripts for tough conversations
  • Tips for debriefing and peer support
  • Practical strategies for emotional resilience
  • Guided workbook for reflection and note-taking
  • Frameworks you can use right away

Be the Calm in the Room — Without Carrying It All

Whether you’re a teacher, team leader, caseworker, parent, or peer, this course will change how you handle emotional disclosures.

You’ll walk away with:

  • Greater clarity and confidence
  • A strong sense of your boundaries
  • Tools to support others while protecting your own energy

How Much?

Make Your Offer and Give Them The Price

Investment: $500 + GST per person
Launch Special: Only $70 (limited October intake)

Monthly sessions via Zoom. Spots are limited.

Book your place now

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